Issue 2: Antivirus can also block the installation of any software. It may show some unknown error message and stop the installation process. You will not find any solution when you search in google in our database. Or notebook may shutdown while installing few softwares.
Cause: Some times Antivirus program does not allow the use to install few programs. If you try to install , notebook shuts down.
Solution: disable antivirus and install the software.
Wednesday, May 28, 2008
Few difficult issues and easy solutions
Issue 1: When we try to send and receive emails using Windows mail or Outlook express, it comes up with an errror message and Windows mail ( outlook) crashes.
Error message: 0x800CCC0F
Issue explained by customer: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'cjkirkland@earthlink.net Mail Account', Server: 'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
Cause: This issue may occur if the customer has Norton Antiviurs , Norton 360, F secure or Webroot antispyware.
Antivirus or security program blocks the all incomming and outgoing ports of the operating system for information exchange with server.
Solution: Disable the Antivirus and close all it's services, then try to send and receive emails. You will be able to send and receive emails without any issue. This issue caused by Antivirus program. Antivirus program needs to be configured to send /receive emails. So, you need to contact your antivirus program vendor. They will help you in configuring the Antivirus to avoid the error message.
Issue 1: When we try to send and receive emails using Windows mail or Outlook express, it comes up with an errror message and Windows mail ( outlook) crashes.
Error message: 0x800CCC0F
Issue explained by customer: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'cjkirkland@earthlink.net Mail Account', Server: 'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
Cause: This issue may occur if the customer has Norton Antiviurs , Norton 360, F secure or Webroot antispyware.
Antivirus or security program blocks the all incomming and outgoing ports of the operating system for information exchange with server.
Solution: Disable the Antivirus and close all it's services, then try to send and receive emails. You will be able to send and receive emails without any issue. This issue caused by Antivirus program. Antivirus program needs to be configured to send /receive emails. So, you need to contact your antivirus program vendor. They will help you in configuring the Antivirus to avoid the error message.
Flash Player to be updated!
You either have JavaScript turned off or an old version of Macromedia's Flash Player. Get the latest Flash player.If you get this error message, it means that you either have JavaScript turned off in your browser, or you need the latest version of the Flash player.
To find out how to enable JavaScript, click your browser:
Internet Explorer 7
Select Tools > Internet Options.
Click on the Security tab.
Click the Custom Level button.
Scroll down to the Scripting section.
Select Enable for Active Scripting and Scripting of Java Applets.
Click OK.
Select YES if a box appears to confirm.
Click OK. Close window.
Reload page.
Internet Explorer 6
From the browser's Tools menu select Internet Options...
Select the Security tab.
Pick the Internet zone icon and select Custom Level... button.
Scroll down the Settings list to the Scripting item. (You may need to double-click on icons to expand lists.
Under the Active scripting item, choose the Enable radio button.
Click OK and Yes to confirm and close the Security Settings dialog box, then OK again to close the Internet Options dialog box.
Refresh the current page.
Firefox 2.x
Open Firefox.
On the Tools menu, click Options.
Click Content in the Options list.
Under the Content section, check the box next to Enable JavaScript.
Click the Advanced button to open the Advanced JavaScript Options box.
Check the boxes under Allow scripts to section that you want to allow.
Click OK.
Click OK.
Firefox 1.x
Open Mozilla Firefox.
On the Tools menu, click "Options".
Click "Content" in the Options list.
Under the Content section, check the box next to "Enable JavaScript".
Click the "Advanced" button to open the Advanced JavaScript Options box.
Check the boxes under "Allow scripts to" section for actions that you want to allow.
Click OK.
Click OK.
If you are still receiving the JavaScript error when you have it enabled, you should try completely uninstalling the Flash Player, and then reinstalling the most recent version.
For instructions about how to "completely" uninstall a Flash Player, see this Adobe Help article.
If you don't have a Flash player installed or you have just uninstalled the Flash player, download and install the latest Adobe Flash Player, which is available at the Adobe Flash Player Download Center.
If you have tried both of those steps above are still having issues playing videos, try clearing the browser cache and cookies on your computer.
Windows Vista users:
If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.
Please use the Windows button at the bottom left then the search function:
Go to: C:\Windows\System32\Macromed\Flash\
Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
Select "Run as Administrator" and install the update.
Restart your computer.
You either have JavaScript turned off or an old version of Macromedia's Flash Player. Get the latest Flash player.If you get this error message, it means that you either have JavaScript turned off in your browser, or you need the latest version of the Flash player.
To find out how to enable JavaScript, click your browser:
Internet Explorer 7
Select Tools > Internet Options.
Click on the Security tab.
Click the Custom Level button.
Scroll down to the Scripting section.
Select Enable for Active Scripting and Scripting of Java Applets.
Click OK.
Select YES if a box appears to confirm.
Click OK. Close window.
Reload page.
Internet Explorer 6
From the browser's Tools menu select Internet Options...
Select the Security tab.
Pick the Internet zone icon and select Custom Level... button.
Scroll down the Settings list to the Scripting item. (You may need to double-click on icons to expand lists.
Under the Active scripting item, choose the Enable radio button.
Click OK and Yes to confirm and close the Security Settings dialog box, then OK again to close the Internet Options dialog box.
Refresh the current page.
Firefox 2.x
Open Firefox.
On the Tools menu, click Options.
Click Content in the Options list.
Under the Content section, check the box next to Enable JavaScript.
Click the Advanced button to open the Advanced JavaScript Options box.
Check the boxes under Allow scripts to section that you want to allow.
Click OK.
Click OK.
Firefox 1.x
Open Mozilla Firefox.
On the Tools menu, click "Options".
Click "Content" in the Options list.
Under the Content section, check the box next to "Enable JavaScript".
Click the "Advanced" button to open the Advanced JavaScript Options box.
Check the boxes under "Allow scripts to" section for actions that you want to allow.
Click OK.
Click OK.
If you are still receiving the JavaScript error when you have it enabled, you should try completely uninstalling the Flash Player, and then reinstalling the most recent version.
For instructions about how to "completely" uninstall a Flash Player, see this Adobe Help article.
If you don't have a Flash player installed or you have just uninstalled the Flash player, download and install the latest Adobe Flash Player, which is available at the Adobe Flash Player Download Center.
If you have tried both of those steps above are still having issues playing videos, try clearing the browser cache and cookies on your computer.
Windows Vista users:
If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.
Please use the Windows button at the bottom left then the search function:
Go to: C:\Windows\System32\Macromed\Flash\
Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
Select "Run as Administrator" and install the update.
Restart your computer.
Microsoft latest release( Windows Live SkyDrive )
Microsoft released Windows Live SkyDrive(Password-protected online file storage) for storing your personal data upto 5 GB with out any cost.
For more information check out the below weblink:
http://get.live.com/betas/skydrive_betas
Microsoft released Windows Live SkyDrive(Password-protected online file storage) for storing your personal data upto 5 GB with out any cost.
For more information check out the below weblink:
http://get.live.com/betas/skydrive_betas
Recovery Drive in RED
Issue: Double click on Recovery D drive in Computer. it opens and I see a file named RECOVERY. The size of the file is running red as far as space goes. The recovery drive is in the red.
Solution:
1)Right click on Recovery drive (D:) and click on Properties
2)Click on Advanced
3)Check "Compress contents to save disk space"
4)Click OK
Recovery will still work and red will go away.
Some computers are configured with just a little less than wanted - so Compression gives just enough free space to no longer be red.
Revert for any clarifications.
Issue: Double click on Recovery D drive in Computer. it opens and I see a file named RECOVERY. The size of the file is running red as far as space goes. The recovery drive is in the red.
Solution:
1)Right click on Recovery drive (D:) and click on Properties
2)Click on Advanced
3)Check "Compress contents to save disk space"
4)Click OK
Recovery will still work and red will go away.
Some computers are configured with just a little less than wanted - so Compression gives just enough free space to no longer be red.
Revert for any clarifications.
HP Protectsmart Hard drive protection
All the new Notebook series which are going to be released in 2c08 and preinstalled with the HP Protectsmart Hard drive protection Software.
What is HP HP Protectsmart Hard drive protection about:
HP Protectsmart Hard drive protection protects the hard drive by parking the hard drive and halting I/O requests when one of the following event occurs:
Computer is dropped/falls
Computer is stuck by another object
Computer is moved with display closed when running on battery
Only Internal HDDs( including multi bay drives) are protected by this feature.
How to enable HP Protectsmart Hard drive protection:
1. Open the Windows Vista Control Panel
The Windows Vista Control Panel allows you to configure a wide variety of computer settings. To open it, click on the Control Panel link in theWindows Vista Start Menu.
2. In the classic view of control panel, click on ProtectSmart Hard Drive.
3. Click on General Tab. Under settings, enable ProtectSmart Hard Drive Protection.
4. Click apply and then ok.
The drive light on the computer changes to amber to indicate that the drive is parked. For immediate notification on change in status , enable notification area icon
•
How to enable the Notification Area Icon:
1. Open the Windows Vista Control Panel.
2. In the classic view of control panel, click on ProtectSmart Hard Drive.
3. Click on General Tab. In settings, Click visible next to icon in system tray.
4. Click apply and then ok.
All the new Notebook series which are going to be released in 2c08 and preinstalled with the HP Protectsmart Hard drive protection Software.
What is HP HP Protectsmart Hard drive protection about:
HP Protectsmart Hard drive protection protects the hard drive by parking the hard drive and halting I/O requests when one of the following event occurs:
Computer is dropped/falls
Computer is stuck by another object
Computer is moved with display closed when running on battery
Only Internal HDDs( including multi bay drives) are protected by this feature.
How to enable HP Protectsmart Hard drive protection:
1. Open the Windows Vista Control Panel
The Windows Vista Control Panel allows you to configure a wide variety of computer settings. To open it, click on the Control Panel link in theWindows Vista Start Menu.
2. In the classic view of control panel, click on ProtectSmart Hard Drive.
3. Click on General Tab. Under settings, enable ProtectSmart Hard Drive Protection.
4. Click apply and then ok.
The drive light on the computer changes to amber to indicate that the drive is parked. For immediate notification on change in status , enable notification area icon
•
How to enable the Notification Area Icon:
1. Open the Windows Vista Control Panel.
2. In the classic view of control panel, click on ProtectSmart Hard Drive.
3. Click on General Tab. In settings, Click visible next to icon in system tray.
4. Click apply and then ok.
How to Uninstall Windows Internet Explorer 8 (IE8) in Vista
IE8 Beta 1 may occasionally crashes or not responding when browsing websites, and users have to close the browser with request to send the error report to Microsoft. The bugs or crashes happen more frequently especially if users using third-party add-ons such as Google Toolbar. This is generally expected as this is the first beta of IE 8.
Beside, user interface of IE8 is generally similar to IE7, reducing the enticing for users who face problems when using IE8 to stay using it. If you decided to rollback and revert back to original IE7 or IE6, it’s possible to uninstall IE8 to do so.
Because when EU try to uninstall the IE8, it won't be listed in Programs and Features.
Resolution:
IE8 can be uninstall by using Add or Remove Programs module in Windows XP, but in Windows Vista, Windows Internet Explorer 8 is not considered to be a ‘program’. Instead, IE8 is categorizing as an ‘update’. Thus, users will not be able to find Windows Internet Explorer 8 in “Programs and Features” of Windows Vista.
To uninstall Internet Explorer 8, go to Control Panel, and click on Uninstall Programs link or Programs and Features icon. Then on Tasks pane on the left, click on View installed updates link. Locate and select Windows Internet Explorer 8 in the list of installed updates, and then click on Uninstall button. Click on Yes when asked that are you sure want to uninstall the update.
IE8 Beta 1 may occasionally crashes or not responding when browsing websites, and users have to close the browser with request to send the error report to Microsoft. The bugs or crashes happen more frequently especially if users using third-party add-ons such as Google Toolbar. This is generally expected as this is the first beta of IE 8.
Beside, user interface of IE8 is generally similar to IE7, reducing the enticing for users who face problems when using IE8 to stay using it. If you decided to rollback and revert back to original IE7 or IE6, it’s possible to uninstall IE8 to do so.
Because when EU try to uninstall the IE8, it won't be listed in Programs and Features.
Resolution:
IE8 can be uninstall by using Add or Remove Programs module in Windows XP, but in Windows Vista, Windows Internet Explorer 8 is not considered to be a ‘program’. Instead, IE8 is categorizing as an ‘update’. Thus, users will not be able to find Windows Internet Explorer 8 in “Programs and Features” of Windows Vista.
To uninstall Internet Explorer 8, go to Control Panel, and click on Uninstall Programs link or Programs and Features icon. Then on Tasks pane on the left, click on View installed updates link. Locate and select Windows Internet Explorer 8 in the list of installed updates, and then click on Uninstall button. Click on Yes when asked that are you sure want to uninstall the update.
HP QuickPlay 3.7
Some information regarding Quickplay 3.7 being shipped in new notebooks.
HP QuickPlay version 3.7 has changed in the following ways:
Redesigned user interface
Support for both HD DVD and Blu-ray disc formats
7.1 audio output format
Automatic recording to secondary hard drive with primary hard drive reaches maximum capacity
HP QuickPlay 3.7: Home Screen
The HP QuickPlay home screen contains icons for each of the five main QuickPlay modules.
DVD: For watching HD DVD, Blu-Ray, and standard DVD movies
Music, Pictures, and Video: For watching slideshows of your favorite pictures and listening to your favorite music and videos.
TV: For watching live and recorded TV using a TV Tuner, Slingbox or Internet TV
Games: For playing games installed on your PC
Karaoke: For singing along to your favorite Karaoke tracks
Music, Video, and Pictures
The Music, Video, and Pictures module (MVP) provides for many different features.
- Music Playlists
- Access content from a UPnP media server like a Media Center notebook/desktop on the same home network
- Access online photos from a Snapfish account
- Listen to Internet radio stations using Pandora's online service
- Create videos using the built-in HP webcam
The Music, Video, and Pictures module can be configured in several ways. To launch the configuration screen, click the "wheel" icon at the top right of the QuickPlay screen.
Karaoke Module
The Karaoke module allows user to sing with Webcam On/Off or choose Slideshow mode. When webcam is on, user can see himself/herself singing with lyrics on screen. When webcam is off, user can see lyrics with default background. When slideshow mode is used, the playlist currently used in MVP module will playback mutedly with the audio of Karaoke channels.
Configuration Screen
The Karaoke background can be configured from the configuration menu. To launch the configuration menu, click the "wheel" icon at the top right of the QuickPlay screen.
Supported File Formats
QuickPlay karaoke supports the following file formats:
CD+G audio compact disc (if drive supports it)
Karaoke DVD
MPG+G (.cdg)
MPG3+text (.lrc)
MIDI karaoke (.kar)
Other formats from HDD mpeg, dat, vob
Karaoke Limitations
The following are limitations of the QuickPlay Karaoke module:
When recording Karaoke singing, the recorded music may not be clear as it’s recorded from Microphone, not from the file directly.
QP does not support Karaoke files autoplay (open with “file”) (e.g. kar, lrc, mp3+g, cd+g).
Updating HP QuickPlay
Updating HP QuickPlay is easy. First, navigate to one of the modules. Then click the "wheel" icon to bring up the settings menu. Finally, select the "update" option from the context menu.
Selecting the Update option will display the updates and enhancements screen. This screen allows the user to download any available add-ons such as for video editing and different skins.
Select the "Get the Latest QuickPlay Updates" option from the left menu. If there is a new update, a download option will be displayed.
Some information regarding Quickplay 3.7 being shipped in new notebooks.
HP QuickPlay version 3.7 has changed in the following ways:
Redesigned user interface
Support for both HD DVD and Blu-ray disc formats
7.1 audio output format
Automatic recording to secondary hard drive with primary hard drive reaches maximum capacity
HP QuickPlay 3.7: Home Screen
The HP QuickPlay home screen contains icons for each of the five main QuickPlay modules.
DVD: For watching HD DVD, Blu-Ray, and standard DVD movies
Music, Pictures, and Video: For watching slideshows of your favorite pictures and listening to your favorite music and videos.
TV: For watching live and recorded TV using a TV Tuner, Slingbox or Internet TV
Games: For playing games installed on your PC
Karaoke: For singing along to your favorite Karaoke tracks
Music, Video, and Pictures
The Music, Video, and Pictures module (MVP) provides for many different features.
- Music Playlists
- Access content from a UPnP media server like a Media Center notebook/desktop on the same home network
- Access online photos from a Snapfish account
- Listen to Internet radio stations using Pandora's online service
- Create videos using the built-in HP webcam
The Music, Video, and Pictures module can be configured in several ways. To launch the configuration screen, click the "wheel" icon at the top right of the QuickPlay screen.
Karaoke Module
The Karaoke module allows user to sing with Webcam On/Off or choose Slideshow mode. When webcam is on, user can see himself/herself singing with lyrics on screen. When webcam is off, user can see lyrics with default background. When slideshow mode is used, the playlist currently used in MVP module will playback mutedly with the audio of Karaoke channels.
Configuration Screen
The Karaoke background can be configured from the configuration menu. To launch the configuration menu, click the "wheel" icon at the top right of the QuickPlay screen.
Supported File Formats
QuickPlay karaoke supports the following file formats:
CD+G audio compact disc (if drive supports it)
Karaoke DVD
MPG+G (.cdg)
MPG3+text (.lrc)
MIDI karaoke (.kar)
Other formats from HDD mpeg, dat, vob
Karaoke Limitations
The following are limitations of the QuickPlay Karaoke module:
When recording Karaoke singing, the recorded music may not be clear as it’s recorded from Microphone, not from the file directly.
QP does not support Karaoke files autoplay (open with “file”) (e.g. kar, lrc, mp3+g, cd+g).
Updating HP QuickPlay
Updating HP QuickPlay is easy. First, navigate to one of the modules. Then click the "wheel" icon to bring up the settings menu. Finally, select the "update" option from the context menu.
Selecting the Update option will display the updates and enhancements screen. This screen allows the user to download any available add-ons such as for video editing and different skins.
Select the "Get the Latest QuickPlay Updates" option from the left menu. If there is a new update, a download option will be displayed.
Thursday, May 22, 2008
HP Latop issues and their Troubleshooting steps
Slow Performance When Notebook PC Reads Data From CD/DVD Optical Drive
The CD/DVD optical drive appears to have slow performance when the notebook PC reads data from the CD/DVD.
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
To resolve this issue, perform the following:
Click Start , Control Panel , Hardware and Sound and then click Device Manager .
Click Continue to grant permission to enter Device Manager.
Expand IDE ATA/ATAPI Controllers .
Double click the appropriate ATA Channel.
Select the Advanced Settings tab and then select IDE Enable .
Click OK and then exit Device Manager.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01239733&jumpid=reg_R1002_USEN
Steps for Removing and Replacing the Optical Drive
Step 1 - Remove the Battery
Slide and hold the battery release latch to the unlock position.
Lift the front edge of the battery and remove it from battery bay.
Step 2 - Remove the Optical Drive
Remove the 11mm P1 Phillips-head screw that secures the optical drive to the bottom of the notebook.
Use your fingers to grasp the edge of the optical drive bezel and slide the optical drive out of the base enclosure.
Step 3 - Replace the Optical Drive
Insert the optical drive into the base enclosure until the connector is seated.
Replace the 11mm P1 Phillips-head screw that secures the optical drive to the bottom of the notebook.
Step 4 - Replace the Battery
Toe the rear edge of the battery into the base enclosure.
Lower the front edge of the battery and press the battery into the battery bay until the release latch clicks.
Video is available @
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00649956&jumpid=reg_R1002_USEN
The CD/DVD optical drive appears to have slow performance when the notebook PC reads data from the CD/DVD.
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
To resolve this issue, perform the following:
Click Start , Control Panel , Hardware and Sound and then click Device Manager .
Click Continue to grant permission to enter Device Manager.
Expand IDE ATA/ATAPI Controllers .
Double click the appropriate ATA Channel.
Select the Advanced Settings tab and then select IDE Enable .
Click OK and then exit Device Manager.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01239733&jumpid=reg_R1002_USEN
Steps for Removing and Replacing the Optical Drive
Step 1 - Remove the Battery
Slide and hold the battery release latch to the unlock position.
Lift the front edge of the battery and remove it from battery bay.
Step 2 - Remove the Optical Drive
Remove the 11mm P1 Phillips-head screw that secures the optical drive to the bottom of the notebook.
Use your fingers to grasp the edge of the optical drive bezel and slide the optical drive out of the base enclosure.
Step 3 - Replace the Optical Drive
Insert the optical drive into the base enclosure until the connector is seated.
Replace the 11mm P1 Phillips-head screw that secures the optical drive to the bottom of the notebook.
Step 4 - Replace the Battery
Toe the rear edge of the battery into the base enclosure.
Lower the front edge of the battery and press the battery into the battery bay until the release latch clicks.
Video is available @
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00649956&jumpid=reg_R1002_USEN
Troubleshooting Wireless Networks in Vista
PC No Longer Connects to the Wireless Network
Resolving Microphone and Line-in Problems in Windows Vista
Troubleshooting Optical Drive Detection Problems in Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00678214&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Unable to Connect or Lost an Existing Connection to Network
Resolving Microphone and Line-in Problems in Windows Vista
Troubleshooting Optical Drive Detection Problems in Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00678214&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
XP Programs are Not Available After Upgrading to Vista
XP Programs are Not Available After Upgrading to Vista
If you upgrade your HP-certified Vista Capable PC from XP to Vista, you may want to consider where you can find the XP programs that you like to use. Some helpful programs, including CD playing and burning software, or Norton anti-virus, were pre-installed on the hard drive when you purchased the PC. These programs were specifically designed and licensed to operate on an XP-licensed PC. When you upgrade from XP to Vista, these programs are removed from the hard drive. The individual programs are not available for download from the HP web site.
Some software companies may provide a Vista specific version of their programs on their web sites. Some companies may offer their program for free to registered users while other companies may require you to pay to purchase a Vista version of the program. Other companies may not make a Vista version of their software. HP has no control over how the companies distribute the programs.
If you will want to continue using particular programs, you should visit the software manufacturers' web sites to look for information on upgrading the program, before you upgrade the operating system.
If you have already upgraded from XP to Vista using the HP Vista Upgrade Utility, you can use your Recovery discs to return the PC to the XP operating system and continue using your favorite XP programs.
Details@
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01114184&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Note : Copy the URL and paste in the address box of the browser, then press Enter Key.
If you upgrade your HP-certified Vista Capable PC from XP to Vista, you may want to consider where you can find the XP programs that you like to use. Some helpful programs, including CD playing and burning software, or Norton anti-virus, were pre-installed on the hard drive when you purchased the PC. These programs were specifically designed and licensed to operate on an XP-licensed PC. When you upgrade from XP to Vista, these programs are removed from the hard drive. The individual programs are not available for download from the HP web site.
Some software companies may provide a Vista specific version of their programs on their web sites. Some companies may offer their program for free to registered users while other companies may require you to pay to purchase a Vista version of the program. Other companies may not make a Vista version of their software. HP has no control over how the companies distribute the programs.
If you will want to continue using particular programs, you should visit the software manufacturers' web sites to look for information on upgrading the program, before you upgrade the operating system.
If you have already upgraded from XP to Vista using the HP Vista Upgrade Utility, you can use your Recovery discs to return the PC to the XP operating system and continue using your favorite XP programs.
Details@
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01114184&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Note : Copy the URL and paste in the address box of the browser, then press Enter Key.
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